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Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF
USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that
access to and use of this site are subject to the following terms and
conditions and other applicable law. If you do not agree to these terms and
conditions, please do not use this site.
Hours of
Operation
ProDataPlus.com offices are open
M-F 8:00AM - 5:00PM Pacific Standard Time.
However online ordering is available 24 hours a day.
Out of Stock
Policy
- The most important thing to keep in mind when
ordering is that our stock balances fluctuate throughout the day with
sales demand and stock that we receive from the manufacturers. Items are
constantly being sold and our stock is constantly being replenished. If
the item is identified as "Out of Stock", we can special order
the item for you and ship it as soon as we get it. Most items ship same
day.
- Just because the item you ordered is NOT identified
as out-of-stock does not necessarily mean that it will be in-stock at the
moment you order it. We will notify you if the item you ordered is
out-of-stock. We first try to reply via email and give you 3 days to
reply. If we have not heard from you we will then try to call you at the
numbers you provide with your order. Be sure to give us your current email
address and phone number.
- Some items are listed for sale on our web site that
have not been released from the manufacturer yet. We place these items on
the web site so that consumers may pre-order the items. Preorders are
reserved with payment up front on a first come, first served basis. You
may also request to be placed on a “notify list” and we will let you know
when products are in-stock and available for delivery. Be advised that
prepaid orders always get priority for delivery.
- Many out-of-stock items are excellent products and
are available for purchase, but we do not always stock these items in
inventory. We will be happy to special order these items for you in a
timely fashion. Again, most items ship on the same day the product is
ordered.
Purchase Orders
We accept purchase orders from clients such as non-profit institutions (hospitals, universities, museums, governmental agencies, etc.), or to private sector customers placing orders of $1K or more.
Return
Policy
We offer a 30 day money
back guarantee on almost every product we offer. Please call customer service
at (866) 499-3282, in advance to obtain an RMA number (Return Merchandise
Authorization) within 30 days of purchase date.
Return merchandise with RMA number written on the
outside of the package to:
ProDataPlus.com
(print RMA number Here)
2821 W Burbank Blvd
Burbank, CA
91505
Upon approval, refunds
will be made within 15 business days.
Refunds will be issued according to the original payment method.
A 15% restocking fee will
be applied to returns of non-defective product.
NOTE: Returns sent with no
RMA number, missing, damaged, or incorrect product will be refused at our
loading docks. RMA numbers will not be
issued for returns with opened non-defective product.
Warranty Policy
Shipping Costs
Customer assumes all costs in shipping to us, and we assume the cost in
shipping back to the customer. All replacement/repaired products are shipped
UPS Ground unless a rush is requested. The cost of such a shipping upgrade is
to be paid by the customer prior to shipment.
Warranty Procedure
We suggest you contact our tech support team first by posting a question in our
Help Desk to determine whether the item is indeed defective before shipping.
Then make an online return merchandise authorization (RMA) request. See Return
Policy for more details. No phone call or email is necessary!
30-Day Warranty
All products (unless specifically stated otherwise), carry an implied,
industry-standard 90-Day warranty against defects due to manufacturing or
failure. Warranty does not include any use of the product that does not fall
into the designed use of the product as intended by the manufacturer.
Manufacturer
Warranty
Manufacturers sometimes offer additional warranty for the following products:
Glyph drives and Avastor drives. Customers should contact the manufacturer
after warranty expires.
Order
Cancellation Policy
Please submit any cancellation via email to
sales@prodataplus.com, or call on our business phone at (866) 499-DATA (3282).
Email cancellations must
contain the following: First name, last name, order number, and email address.
This information must be identical to the information originally submitted on
your order. Please provide contact information so that we may contact you if we
have questions in regards to canceling your order.
Every effort will be made
to accommodate the cancellation of your order, providing your order has not
been charged and/or shipped out. In the event that a cancellation was submitted
(via email or phone), and your order was shipped out after, we will gladly
refund the complete balance charged including shipping. However, if the
cancellation was documented as received after the order was shipped, we will
refund the merchandise total less shipping.
Warranty Policy
Shipping Costs
Customer assumes all costs in shipping to us, and we assume the cost in
shipping back to the customer. All replacement/repaired products are shipped
UPS Ground unless a rush is requested. The cost of such a shipping upgrade is
to be paid by the customer prior to shipment.
Warranty Procedure
We suggest you contact our tech support team first by posting a question in our
Help Desk to determine whether the item is indeed defective before shipping.
Then make an online return merchandise authorization (RMA) request. See Return
Policy for more details. No phone call or email is necessary!
30-Day Warranty
All products (unless specifically stated otherwise), carry an implied,
industry-standard 90-Day warranty against defects due to manufacturing or
failure. Warranty does not include any use of the product that does not fall
into the designed use of the product as intended by the manufacturer.
Manufacturer
Warranty
Manufacturers sometimes offer additional warranty for the following products:
Glyph drives and Avastor drives. Customers should contact the manufacturer
after warranty expires.
Copyright
The entire content included in this site,
including but not limited to text, graphics or code is copyrighted as a
collective work under the United
States and other copyright laws, and is the
property of ProDataPlus.com. The collective work includes works that are
licensed to ProDataPlus.com. Copyright 2007, ProDataPlus.com ALL RIGHTS
RESERVED. Permission is granted to electronically copy and print hard copy
portions of this site for the sole purpose of placing an order with
ProDataPlus.com or purchasing ProDataPlus.com products. You may display and,
subject to any expressly stated restrictions or limitations relating to
specific material, download or print portions of the material from the
different areas of the site solely for your own non-commercial use, or to place
an order with ProDataPlus.com or to purchase ProDataPlus.com products. Any
other use, including but not limited to the reproduction, distribution, display
or transmission of the content of this site is strictly prohibited, unless
authorized by ProDataPlus.com. You further agree not to change or delete any
proprietary notices from materials downloaded from the site.
Trademarks
All trademarks, service marks and trade names of
ProDataPlus.com used in the site are trademarks or registered trademarks of
ProDataPlus.com
Disclaimer
Prices and product information are subject to
change without notice. ProDataPlus.com
will not be held liable for pricing and product description discrepancies.
Limitation of Liability
ProDataPlus.com shall not be liable for any
special or consequential damages that result from the use of, or the inability
to use, the materials on this site or the performance of the products, even if
ProDataPlus.com has been advised of the possibility of such damages. Applicable
law may not allow the limitation of exclusion of liability or incidental or
consequential damages, so the above limitation or exclusion may not apply to
you.
Typographical Errors
In the event that a ProDataPlus.com product is
mistakenly listed at an incorrect price, ProDataPlus.com reserves the right to
refuse or cancel any orders placed for product listed at the incorrect price.
ProDataPlus.com reserves the right to refuse or cancel any such orders whether
or not the order has been confirmed and your credit card charged. If your
credit card has already been charged for the purchase and your order is
cancelled, ProDataPlus.com shall issue a credit to your credit card account in
the amount of the incorrect price.
Term; Termination
These terms and conditions are applicable to you
upon your accessing the site and/or completing the registration or shopping
process. These terms and conditions, or any part of them, may be terminated by
ProDataPlus.com without notice at any time, for any reason. The provisions
relating to Copyrights, Trademark, Disclaimer, Limitation of Liability,
Indemnification and Miscellaneous, shall survive any termination.
Notice
ProDataPlus.com may deliver notice to you by means
of e-mail, a general notice on the site, or by other reliable method to the
address you have provided to ProDataPlus.com.
Miscellaneous
Your use of this site shall be governed in all
respects by the laws of the state of California,
U.S.A.,
without regard to choice of law provisions, and not by the 1980 U.N. Convention
on contracts for the international sale of goods. You agree that jurisdiction
over and venue in any legal proceeding directly or indirectly arising out of or
relating to this site (including but not limited to the purchase of
ProDataPlus.com products) shall be in the state or federal courts located in
Los Angeles County, California. Any cause of action or claim you may have with
respect to the site (including but not limited to the purchase of
ProDataPlus.com products) must be commenced within one (1) year after the claim
or cause of action arises. ProDataPlus.com's failure to insist upon or enforce
strict performance of any provision of these terms and conditions shall not be
construed as a waiver of any provision or right. Neither the course of conduct
between the parties nor trade practice shall act to modify any of these terms
and conditions. ProDataPlus.com may assign its rights and duties under this
Agreement to any party at any time without notice to you.
Use
of Site
Harassment in any manner or form on the site, including
via e-mail, chat, or by use of obscene or abusive language, is strictly
forbidden. Impersonation of others, including a ProDataPlus.com or other licensed
employee, host, or representative, as well as other members or visitors on the
site is prohibited. You may not upload to, distribute, or otherwise publish
through the site any content which is libelous, defamatory, obscene,
threatening, invasive of privacy or publicity rights, abusive, illegal, or
otherwise objectionable which may constitute or encourage a criminal offense,
violate the rights of any party or which may otherwise give rise to liability
or violate any law. You may not upload commercial content on the site or use
the site to solicit others to join or become members of any other commercial
online service or other organization.
Participation
Disclaimer
ProDataPlus.com does not and cannot review all
communications and materials posted to or created by users accessing the site,
and is not in any manner responsible for the content of these communications
and materials. You acknowledge that by providing you with the ability to view
and distribute user-generated content on the site, ProDataPlus.com is merely
acting as a passive conduit for such distribution and is not undertaking any
obligation or liability relating to any contents or activities on the site.
However, ProDataPlus.com reserves the right to block or remove communications
or materials that it determines to be (a) abusive, defamatory, or obscene, (b)
fraudulent, deceptive, or misleading, (c) in violation of a copyright,
trademark or; other intellectual property right of another or (d) offensive or
otherwise unacceptable to ProDataPlus.com in its sole discretion.
Indemnification
You agree to indemnify, defend, and hold harmless
ProDataPlus.com, its officers, directors, employees, agents, licensors and
suppliers (collectively the "Service Providers") from and against all
losses, expenses, damages and costs, including reasonable attorneys' fees,
resulting from any violation of these terms and conditions or any activity
related to your account (including negligent or wrongful conduct) by you or any
other person accessing the site using your Internet account.
Third-Party
Links
In an attempt to provide increased value to our
visitors, ProDataPlus.com may link to sites operated by third parties. However,
even if the third party is affiliated with ProDataPlus.com, ProDataPlus.com has
no control over these linked sites, all of which have separate privacy and data
collection practices, independent of ProDataPlus.com. These linked sites are
only for your convenience and therefore you access them at your own risk.
Nonetheless, ProDataPlus.com seeks to protect the integrity of its web site and
the links placed upon it and therefore requests any feedback on not only its
own site, but for sites it links to as well (including if a specific link does
not work).
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